Reviews and Testimonials
At sleep in Santana Row, we are dedicate to provide our clients with the very finest mattresses and beds in the entire world, as one of a handful of exclusive partners in North America to feature Hästens mattresses alongside Vispring mattresses from England.
Here you will find testimonials and reviews from real customers, who share their experiences with our store, our family, and our featured product lines. The comments we feature here are from emails we’ve received from our customers, and we’re also providing links to Yelp and Google Reviews to read what people say for yourself. We’re proud of the work we do to provide exceptional service to every customer who comes in our doors.
Emails we have received from our customers:
“I have to tell you, the longer we have this bed the more we like it. Especially when we sleep on mattresses at vacation homes we used to love.
Unbelievable really. “
“You and the store were great! I would give you perfect marks. We were particularly impressed (as Eileen mentioned in the store) with your detailed knowledge of the mattresses, their qualities, their construction and the features of each. We also very much appreciated your suggestions given the range of prices and products on offer. You were very conscientious is making sure we were making the right choice. People like yourself are the reason we will continue to buy from brick and mortar stores, the value you brought to our decision-making process was invaluable. Thanks again!!! We are looking foreword to sleeping in an excellent mattress 🙂 let us know if we can be of any further assistance. Wishing you and your family a wonderful holidays.”
– Gianfranco and Eileen de feo
“Thank you for providing such luxurious sleep with our Hästens bed! You are a true delight to work with Barrie and your personalized delivery is over the top.”
“…we’re enjoying our Proferia, who knew we could sleep so soundly!“
“Thank you so much for all of your wonderful help! I am so excited about my Hastens mattress, and you make the whole experience very special.”
“THANK YOU, THANK YOU, THANK YOU!! She is thrilled with her bed and she can hardly get out of bed in the morning because it is so comfortable.”
“Our new mattress is great!”
“Truly an unexpected pleasure to speak with you. Your expertise and advice is appreciated – I’m sleep deprived and speaking to a straight-shooting mattress snob is exactly what I needed. I will recommend your store to friends!”
“Working with Barrie, the owner, was an incredible experience. He is so knowledgeable about beds – it is really his passion – and he is incredibly trustworthy. I have recommended him to others, who have also bought beds from Barrie, and they are absolutely thrilled. I had one issue with my Tempurpedic, not Barrie’s fault or even Tempurpedic’s (they are excellent beds and I would recommend them to anyone – I previously slept on a Dux, and my Tempurpedic Cloud Luxe blows the Dux away). Anyhow, Barrie went above and beyond what any normal store owner would do to correct the issue, and it really spoke to his character. He is a class act, and being a local that has lived in Willow Glen forever, I would highly recommend Barrie to anyone looking for a new bed!”
“I hit send before I was ready…but I meant to say how much we are loving our bed! It really is a dream come true to me. I have wanted a Hastens bed for more than 10 years! Every night when I lay down, I still can’t believe we have one!! Thank you!”
“Thanks Barrie! Got the box springs also, and loving the new mattress. Have sent a couple friends your way also!”
“Hi Barrie, Just want you to know, I love the mattress! I have now solved my mattress issues!”
“Many thanks for your invaluable assistance yesterday! I absolutely love the bed! I had a great sleep last night! It was well worth the wait!”
“LOVE OUR NEW VISPRING SUBLIME SUPERB!”
“Your customer service was par excellence from start to finish. We appreciate your attention to detail.”
“First of all, thank you. I just arrived home from vacation and found the pillow waiting for me. I sincerely appreciate all your hard work in getting this resolved. Hästens should be grateful for an outstanding representative like you. Thanks again for your effort and for all of your assistance with our new bed.”
“Thank you…the bed is soooo comfy. Love it! “
“Sorry we didn’t get back to you until now–to tell you how much we love our bed. It’s really incredible.”
“I’ve had a lot of problems with “luxury mattresses”. I have learned that, just because you spend a lot of money on a mattress, you’re not necessarily going to sleep well on it. There are lots of things that go into an expensive mattress and, for the most part, perceived value is at the top of the list. Well, perceived value isn’t going to help you sleep at night. If you’re interested in a Hastens, you’ll do your research and understand what you’re getting. What I can tell you is that there is nothing like it. After spending a miserable year on a very expensive Duxiana bed, going with Hastens is one of the best things that I have ever done. Many people question the value in a mattress like this. Is it worth it? Beyond Can you really tell the difference? Absolutely Could I find something close for a lot less money? There is nothing close. It’s not easy to pull the trigger on a bed like this. It’s not in our culture to invest in rest. We would rather drop $80K on a car than on something that could actually improve your life. If you look at some of the reviews on “SleepLikeTheDead” or “ApartmentTherapy”, you’ll see claims that Hastens is “just average” or that you can get a bed that is at least as good for a fraction of the price. They couldn’t be any more wrong. First, these sites typically review lower end models and, even then, for a short period of time. They also punish Hastens for being so expensive and heavy. Some will say that you need to spend a certain amount of money to feel a certain emotion. Again, false. Hastens isn’t arbitrarily expensive. You’re buying something that is arguably the absolute best in the world. Nothing is made better and nothing is made with better materials, period. When people buy other mattresses, they quickly realize that they suck, but struggle to avoid buyer’s remorse. Who wants to drop over $10,000 on something that they can’t return and then admit that it’s awful? That’s a tough pill to swallow. I can assure you that, if your budget allows for it, you won’t regret buying a Hastens. If your budget can’t handle it, buy a cheaper car and make it happen. As for the store, you won’t find better people anywhere. Bonnie, Barry and Will are three outstanding human beings. Barry drove for over an hour to my house to meet the delivery truck to guarantee that my delivery went well. No one does that – ever. If you want the best, you know where to go.”
“The duvet is AMAZING and the quality of the linens is beyond. i feel like I’m sleeping in white puffy clouds. Many thanks for your impeccable follow through with our order!”
“- The very good news: In general, we are sleeping well. I had been getting out of bed in the morning feeling quite stiff (and, therefore, old!), as well as experiencing a sore back during the day. Both of those conditions were gone after the first night in our Hästens bed. Not bad! And that good result seems to be holding. ”
“Barrie we are very happy. You guys did a great job installing the headboard and everything is perfect.
Please feel free to use us as a reference.
Your customer service is excellent. ”
“Just a quick email to let you know we’re extremely happy with our new bed. The size is perfect now. Ou bodies are still adjusting a little but I’ve already noticed we both sleep much quieter, turning less and sleeping in later on the weekends.”
“We love our bed! I want to stay in bed on winter mornings!”
“Fabulous! Thank you ever so much for your excellent help. Looking very much forward to the extra sweet dreams in our amazing Hästens bed.”
“From the first contact with Bonnie through the purchase with Barrie and then the delivery…..everything was and is perfect. The design options for the VISPRING blend beautifully with the interior of the bedroom. The delivery was exactly on time and perfect. After a week on the new VISPRING Classic mattress I can’t believe I waited this long to pamper myself with a new mattress.”
“At the beginning of November my friend and I wandered into your store and chatted with you about the beds, pillows and the sleep booties. I almost didn’t buy the booties but something told me I would really like them so I made the impulse purchase. I absolutely L-O-V-E them! They are so comfy and cozy. They were a great Christmas present to myself! Just thought I’d let you know…”
“Jack won’t get out of bed!
HE WON’T LEAVE THE BED! He LOVES it!
Barrie, we can’t thank you enough; we never would have been able to navigate through the disassembly, the Russians, the instructions, the setting up, the cleanup. You and Bonnie are just extraordinary, I wish you were running the government.”